Our Policies and Procedures
Policies and Procedures for Services
At Continuum, we strive to provide the highest quality of services available. Please review our policies and procedures which will help you and your family understand how our practice operates.
Consent for Treatment
As a client of Continuum, you will be part of every step of the therapeutic process. Your clinical team will meet with you prior to implementing services, explain the treatment process, address questions, and obtain informed consent. You have the right to access all of your clinical records, be an informed participant in services, as well as withdraw from services at any time.
Continuum provides HIPAA compliant telehealth services. If you are receiving telehealth services, Continuum will make every effort to protect your privacy by using a secure server on a HIPAA compliant platform. You will be required to download the software to participate in telehealth sessions as well as have a stable internet connection.
Invoices will be created and mailed or emailed to your home on a weekly basis and you will be responsible for the total amount billed regardless of your reimbursement from your insurance company, if applicable. Full payment is due upon receipt of invoices, and payment may be made by cash, credit or check. For your convenience we accept MasterCard, Visa, American Express, and Discover. All checks should be made payable to Continuum Associates. Post-dated checks will not be accepted. Checks returned for insufficient funds will result in a $20 charge to your account each time a check is returned.
Continuum requires at least 24-hour notice for all cancelled sessions in order to avoid a late cancellation fee. A parent, legal guardian, or assigned adult must be present during all sessions. Additionally, in an effort to keep both our clients and staff healthy and safe, we abide by our Sick Child Policy. If your child is sick, we require that you cancel session and a make-up session will be scheduled with your therapeutic team. In order to resume services, there must be a 24-hour symptom-free period or a doctor’s written permission.
We respect and are committed to protecting your privacy and client confidentiality. We maintain HIPAA compliance at all times and all of your information is kept safe and secure. We will obtain consent prior to disclosing any treatment information to your personal physician or other healthcare provider. Continuum may use and disclose your information only to obtain payment for services provided to you or based on requirements by your insurance company if applicable.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.